| Q. |
How
do I make my room reservation ? |
| A. |
To
make reservations, please use our Secured Online Reservation
Form available on this website. Please ensure that you
furnished all the required information as specified on
the Reservation Form. |
| Q. |
When
I submit my reservation form, where does my request go? |
| A. |
It
will go to our Reservation Department. |
| Q. |
How
long will it take the Hotel to respond to my reservation
request? |
| A. |
|
| Q. |
I
don't have 24 hours to wait for confirmation. What can I
do? |
| A. |
|
| Q. |
What
happen if after 36 hours we do not receive any respond from
you? |
| A. |
As
you are aware this booking is via online and there are
many possible factor that your reservation does not reached
us may be due to server’s error or due to some other technical
problem. Please e-mail back to us at maxcarry@tm.net.my
or maxcarry@yahoo.com
to enquire about your reservation. |
| Q. |
How
do I know my reservation is confirmed? |
| A. |
When
you received our acknowledgement via the e-mail or fax
within 24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card or a
prepaid Cash Deposit into the hotel's Bank Account. |
| Q. |
After
filling up and submission of my Reservation Form how do
I know if my reservation is confirmed? |
| A. |
Within
24 hours and not later than 36 hours, you will be contacted
by e- mail informing you on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation ? |
A. |
We
shall be responding back to you via e-mail. We do not
call or we do not fax to you unless requested to do so.
Please ensure that you furnish to us an accurate e-mail
address/es. |
| Q. |
We
seem to unable to locate your telephone number on this website
? |
| A. |
This
website and the rates displayed on this website are specially
formulated for Internet Booking Only. Guest that calls
in at the hotel shall not be entitled to our Internet
Promotional Rates. This is the reason why we do not furnish
Telephone contact. |
| Q. |
What
happens if I encounter problem with my reservation upon
checking-in? |
| A. |
It
is advisable for you to quote your confirmation number
if you were given one but if you were not, it would be
advisable for you to print out the confirmation letter
and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If
you are given a confirmation number please quote it during
checking- in and if you do not it would be advisable for
you to print out the confirmation letter and bring along. |
| Q. |
How
far ahead should I make the reservations? |
| A. |
At
least 72 hours before arrival date. |
| Q. |
Is
it advantages for us to book early ? |
A. |
Yes
it would as most of the time we are always fully booked.
In order not to get disappointed please make your booking
as early as possible. |
| Q. |
During
the reservation I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes
this is possible. We do not collect payment online. We
do not deduct from your credit until you arrive at the
hotel/resort, the credit card details is merely to guarantee
your reservation only. You may pay cash upon check in
instead. |
| Q. |
What
are the means for us to guarantee our booking ? |
| A. |
To
guarantee your booking we would request for your credit
card details. For those without credit card details we
would instruct then to make a cash deposit into the house’s
bank account. Please indicate in the Reservation Form
that you wish to pay by Cash. |
| Q. |
Which
would you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we would
prefer Credit Card due to the troublesome procedures of
having to go to the nearest compatible banks to make the
cash deposit. To make your reservation and confirmation
process easier and faster we would prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our reservations
via your Online Reservation Form and what are the procedures
? |
| A. |
Yes
you can make your reservations via our Online Reservation
Form. The procedures would be as follows. You are to fill
up our Online Reservation Form and please indicate to
us that you are paying by Cash. We shall give you further
instruction on how to make your Cash Deposit into our
hotel/resort Bank Account during the confirmation stages. |
| Q. |
Do
you collect payment during the Reservation stages ? |
| A. |
No
we do not collect payment during the reservations stages.
During reservation stage we need your credit card details
for the main reason to guarantee your reservation. |
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my reservations ? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify your
Confirmation Number, Name, Hotel/Resort, Check In Date
and Check Out Date. We would prefer by e-mail as it is
faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and what are the
penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if any, are contained
within this website either on the Accommodation or Room
& Rates or Promotional Packages Page. Please look
for these information within this site. |
| |
|
| |
|
| Payments
|
| |
| Q. |
What
credit card types are accepted for guarantee/deposit or
payment at your hotel/resort ? |
| A. |
Any
major credit card is acceptable here. |
| Q. |
Do
your hotel/resort accept Visa Electron Card ? |
| A. |
No
we do not accept Visa Electron Card. |
| Q. |
When
do I have to include my credit card number? |
| A. |
When
you fill up our Secured Online Reservation Form to guarantee
your reservations. |
| Q. |
Is
it safe to use my credit card? |
| A. |
Yes,
Our Secured Online Reservation Forms are encrypted. |
| Q. |
Why
do you need my credit card number and expiry date? |
| A. |
To
guarantee the reservation during peak period or late arrival. |
| |
|
| |
|
| Rooms
& Rates |
| |
| Q. |
Based
on the rates offered on your website, is it possible for
us to ask for special discount ? |
| A. |
Rates
portray on this website are our Internet Promotional Rates.
It is the discounted rates meant for Internet booking
only. Only bookings made via this website are entitled
to these Internet Rates. |
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages if any.
It would be cheaper. |
| Q. |
We
are Airlines Staffs, are we entitled to Airlines Rates? |
| A. |
We
do not have rates for Airlines staffs, please make booking
through your respective airlines for rates accorded to
the respective airlines if any. Our rates are Promotional
Internet rates. |
| Q. |
We
are Malaysian Government Staff, are we entitled to special
rates ? |
| A. |
No.
Our rates are special Internet Promotional rates. Please
check with the respective department if there are any
special rates accorded to Malaysian Government staffs. |
| Q. |
We
are Government Employees of a Foreign Government, are
we entitled for a special rates ? |
| A. |
No.
We do not have any special rates for Government Employees
from a foreign government. |
| Q. |
What
are the check-in & checkout times for a room? |
| A. |
Check-in
time is 2.00 p.m and check out time is at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into the hotel room
? We will be arriving at the hotel/resort early in the morning? |
| A. |
Our
normal Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide baby cot free of charge.
Please enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes.
Our new day starts at 6.00 am. |
| Q. |
Our
flight home is at 12.00 am, we would like to check out late
at 8.00pm, What is your rate for late check out? |
| A. |
The
normal room rates available on the website applies. |
| Q. |
We
will be arriving at the Hotel at roughly around 3.00am,
so can we check in at that time? |
| A. |
Yes,
but you shall be charged in accordance to the rates shown
on this website. Please indicate in your reservation form
your arrival time. |
| Q. |
We
are aware that your check out time is 12.00 noon but due
to our late flight, we wish to stay on until 3.00pm. Is
this chargeable ? |
| A. |
Late
check out until 3.00 pm are usually not chargeable but
is always subject to availability of rooms. Please indicate
in your reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
| Q. |
We
are aware that your check in time is at 2.00 pm, but we
would like to check in at 10.00 am, is this chargeable
? |
A. |
Early
Check in are usually not chargeable but is always subject
to availability of rooms. Please indicate in your reservation
form as we may be able to accommodate your request free-of-charge
if room are available. |
| |
|
| |
|
| Location |
| |
| Q. |
What
are the directions to the Hotels? |
| A. |
Our
location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is
there a hotel shuttle service to/from the airport? |
| A. |
Yes
we do have our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you require
the Airport transfers. We shall give you the quotation
for Airport Transfer during the confirmation of your bookings. |
| Q. |
Which
is cheaper, your Airport Transfer or the Public Transport
? |
| A. |
The
public transport is obviously cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered at your hotel ? |
| A. |
|
| Q. |
What
are the facilities available in the rooms? |
| A. |
|
| Q. |
Do
we need adaptors or transformers for our electrical devices? |
| A. |
If
you are from Asians countries, adaptors or transformer
are not needed but advisable to carry with you as some
electrical voltage may differ. In Malaysia, the electricity
runs on 240 volts with 50-cycle system. |
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the Malaysian roads and are seat
belts required? |
| A. |
Speed
limits vary on each road. The normal speed limit on the
highway is 110 km/hr. Speed limit signboards are available
for reference. Please do not exceed the speed limit. Seat
belts are required for the driver and the front seat passengers.
|
| Q. |
Do
we need a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If
you carry a valid International Driving License, you may
not require a Malaysian driving license. However, please
check with the Malaysian Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will
we be driving on the same side of the road as in U.S.A ?
|
| A. |
No.
In Malaysia we drive on the left side of the road. |
| Q. |
How
much can I take currency back to the US tax-free? |
| A. |
Under
the Travelers Declaration regulation, permitted currency
limits are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia, RM notes
not exceeding RM1,000 per person. There is no limit on
the amount of foreign currency notes or traveler’s cheques
carried into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding the amount brought
in. |
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except muslims
are not allowed to drink in public in the state of Kelantan
and Terengganu. Most of the hotels/resorts in Kelantan
and Terengganu do not serve alcohol. Please check with
the front counter for more info on this matter. |
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are from. Please check with our
local representative, embassy, consulate located in your
respective country. The following webpage may be able
to provide to you some information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak English or any other language?
|
| A. |
English
is the common language used here.Our national language
is Bahasa Malaysia. Malaysians commonly speak Bahasa Malaysia,
English, Mandarin, Tamil, Cantonese, and Punjabi. |
| Q. |
Do
we need to change money before or upon arrival? |
| A. |
For
your convenience, it always advisable to change to local
currencies as all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers and banks
nearby to do these transactions. |
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice in Malaysia? |
| A. |
There
is no tipping practice in Malaysia. Tipping is at your own
discretion. |
| Q. |
What's
the weather like there in Malaysia ? |
| A. |
Malaysia
has an equatorial climate with uniform temperatures throughout
the year. If you are coming to the East Coast of Malaysia,
especially to Kelantan and Terengganu, most of the hotel
and resort along the east coast here are closed from November
to January due to the monsoon season. Please check with
us on this information. |
| Q. |
Where
can I get information about traveling around Malaysia ? |
| A. |
Please
refer to the following website for more details on traveling
around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
Please
refer to the following website for outstanding buildings
and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport to your hotel,
where do we find the said information ? |
| A. |
|
| Q. |
Where
can I find the location map of all the major island resorts
in Malaysia? |
| A. |
Please
refer to the following website for details on location map
of all the major island resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar of events in Malaysia ? |
| A. |
Please
refer to the following website for the complete list of
Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping complexes in Kuala Lumpur
and in Malaysia ? |
| A. |
Please
refer to the following website for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping complexes on Langkawi Island
? |
| A. |
Please
refer to the following website for list of shopping complexes
on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies and High Commissions of
Foreign Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres, Taxi,
Cabs, Busses, Car Rentals, Coaches, immigration and all
the necessary numbers while in Malaysia. |
| A. |
Please
refer to the following website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good hotels and resorts in Malaysia
? |
| A. |
Please
refer to the following website for the list of good hotels
and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
|
